CUSTOMER COMPLAINTS

Dealing with customer complaints plays an important role in managing customers. Customer complaints are inevitable, no matter how streamlined your business. They must always be acknowledged and dealt with effectively. By ignoring or dismissing complaints, you are effectively telling the customer that you don’t value their opinions.
Many business owners see complaint management as a time-consuming and frustrating process. However, by developing an efficient system, complaints can be resolved quickly and easily. 

When you receive a complaint from a customer, care should be taken to value the emotions of the customer, as the nature of the complaint could be a repetition for you but for that specific customer it is probably for the first time.
 Always listen to solve the problem positively, not just to reply. Be patient and listen to them first and try to understand their problem. Always pay full attention to the customer while she/he is explaining about his problem.
 Try to resolve the problem yourself as far as possible. Do not just keep on transferring the calls to another executive (if on call) and do not tell the customer to meet another staff every now and then. Doing this will frustrate the customer and the problem will become a real big complaint.
 The way you treat an unhappy customer will create an impression about the company giving way to positive or negative word of mouth. This negative publicity could be very dangerous for any company. CREATORACADEMY’s course on managing customers will show you positive ways to solve customer complaints so as to avoid negative publicity. Also you will become an expert in dealing with any kind of customer complaints.